Frequently asked questions

We understand that making the decision to have care in your own home is an important one. Therefore, we have compiled a list of our most frequently asked questions.


How much does a typical care package cost?

We provide care for people who are both self-funding and who are receiving funding from Derbyshire County Council. Visits can be anything from 15-minute check call to a 24hr care package. There is no minimum number of visits you need to have to receive services from us.

For a private care package, the costs can vary greatly and will be dependant on how many visits you require. However, a typical cost of having half an hour per day, seven days a week starts at around £73 per week. Payments can be made via bank transfer, direct debit or in cash.

It may be that you are eligible to receive funding to cover some or all of the cost of care through Derbyshire County Council. Funding eligibility is dependent on your personal circumstances, and any savings you have. In order to see if you are eligible you would need to contact Derbyshire County Council. A needs assessment would then be carried out by a social worker in order to assess your current needs, and your financial situation.


More information on funding options and contact information for Derbyshire County Council can be found by clicking here:


Who employs your staff?

All are staff are recruited in house and not through employment agencies. This ensures that we can monitor the quality of staff to ensure our high standards are upheld.

Are the carers checked?

All our carers are subject to an enhanced disclosure barring check (DBS). This means that we can check if they have any spent or unspent convictions, cautions, or reprimands which are held on police records. It is a statutory requirement that we undertake these for all our staff prior to commencement of employment. In addition, we obtain two references which includes a character and emloyment reference.

Are staff insured?

All our staff are covered under public liability insurance and risk assessments are carried out as part of our initial assessment process. This ensures that both our staff and our service users are kept as safe as possible.  

Will I get the same carers on each visit?

We have a strong belief that continuity of care is important. We strive to provide a small number of regular carers so you can foster good rapport with your main workers. We believe this is a crucial element for providing good quality care.

Your main carers will be introduced to you by a senior member of staff on commencement of your care package. There may be times when your carer is different due to staff sickness or annual leave however, we try and keep this to a minimum wherever possible.

What happens if one of your staff is absent, will an alternative be provided?

Staff are able to contact us during office hours, and outside of these times as we operate an ‘out of hours service’. This ensures that carers can contact a senior member of staff if required, at any time. If carers are absent for any reason, we will provide an alternative member of staff.

We will always aim to replace your carer with another member of staff that you are familiar with if we are able to, in order to promote continuity of care.

What training do your carers undertake?

All staff have to complete mandatory training before starting out on their own, and they are given a comprehensive induction programme to ensure that they have the necessary knowledge and skills before going out into the community. Our carers are also enrolled on NVQ’s to further their knowledge. Our carers are also subject to ‘spot checks’ from our office team to ensure that they are upholding the standard of care we expect.

What if I am unhappy with my carer?

If you are unhappy with your carer, we would initially discuss your concerns with you and see if any issues can be resolved. If, however you were still not happy, we would provide an alternative carer.


How much does the initial assessment cost?


Our initial assessment is free, and there is no obligation to proceed with our services if you feel it is not right for you. The initial assessment involves a visit from a senior worker who will discuss your needs and preferences. If you are happy to proceed, we will work with you to create a personalised support plan.   

Frequently asked Questions